Early Intervention Service

Day-one absence management at no additional cost

Our early intervention service offers day-one absence management at no additional cost. If one of your employees is absent, your HR or line managers can call our dedicated helpline for immediate support and guidance.

Absent employees have a better chance of making a successful return to work if they have access to effective rehabilitation early in their absence.

How does it work?

How to use the service

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Our early intervention service offers day-one onward absence management at no additional cost. If one of your employees is absent, your HR or line managers can call our dedicated helpline for immediate support and guidance. 

The helpline is staffed with our in-house registered nurses, occupational therapists and vocational rehabilitation consultants. If we believe early intervention could help, we’ll offer our advice, which could include:

  • General guidance and recommendations to help the employee return to work
  • Recommending services already available to your organisation, such as occupational health
  • Identifying possible solutions to work-related absences
  • Calling the absent employee at an appropriate time to better understand the absence
  • Providing recommendations for a return-to- work

The early intervention service is available to all Group Income Protection policyholders at no additional cost. You can start using the service at any time and there’s no limit to the number of referrals you can make.

You can call the early intervention helpline for advice on any absence. The helpline is open from Monday to Friday, between 9am and 5pm each day.

For all early intervention referrals and queries:

When it is clear that an employee will not be able to make a return to work within the deferred period of your Group Income Protection policy (typically 26 weeks), early intervention may not be suitable. This is because it’s unlikely that we’ll be able to support a return to work before the deferred period ends and a claim becomes payable. 

This may be the case where the absence is due to:

  • Stroke
  • Serious road traffic accidents
  • Dementia
  • Parkinson’s disease 

In these cases, you should submit a claim form along with any available medical evidence to our claims management team eight weeks before the end of the deferred period.

Click here to find out how to make a claim.

Canada Life Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

Canada Life International Limited and CLI Institutional Limited are Isle of Man registered companies authorised and regulated by the Isle of Man Financial Services Authority.

Canada Life International Assurance (Ireland) DAC is authorised and regulated by the Central Bank of Ireland.

Stonehaven UK Limited and MGM Advantage Life Limited, trading as Canada Life, are subsidiaries of The Canada Life Group (U.K.) Limited. Stonehaven UK Ltd is authorised and regulated by the Financial Conduct Authority. MGM Advantage Life Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.