Bereavement Counselling


24/7 Help And Support If You Need It

Bereavement is a highly personal issue which can affect people in a variety of ways. This service offers support as part of our Group Life Assurance product to help employees, or the family of a deceased employee, at what can be a difficult time. 

Bereavement Counselling offers unlimited access to a 24/7 bereavement helpline and up to four face-to-face or structured telephone sessions with a qualified counsellor.

All employees who are covered under a Canada Life Group Life Assurance policy or the immediate family of a deceased member can make use of the service. “Immediate family” can include a spouse, partner, registered civil partner, parent, sibling, child over 16 or carer. If the caller is in the UK, access to the service is completely free.

Bereavement Counselling
  • 24/7 unlimited access to a Bereavement Counselling helpline
  • Up to four face-to-face, or structured telephone sessions, with a qualified bereavement counsellor at a convenient location close to home or work
  • Practical advice on areas such as self-help, charities and other support groups
  • Confidential advice accredited by the British Association for Counselling and Psychotherapy (BACP)
  • Immediate family members can also access this support service

How To Access?

If you need to make use of this service, you can call 0800 912 0826 at any time, day or night.

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Bereavement Counselling

Canada Life Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

Canada Life International Limited and CLI Institutional Limited are Isle of Man registered companies authorised and regulated by the Isle of Man Financial Services Authority.

Canada Life International Assurance (Ireland) DAC is authorised and regulated by the Central Bank of Ireland.