Bereavement Counselling

24/7 Bereavement Support

Losing someone close can be devastating - no one should go through it alone. Talking to family and friends can help, but sometimes you might need extra support.

Bereavement Counselling gives you time and space to talk about your feelings. It provides unlimited access to a 24/7 helpline and up to four sessions with a qualified counsellor.

All employees who are covered under a Canada Life Group Life Assurance policy or the immediate family of a deceased member can make use of the service. “Immediate family” can include a spouse, partner, registered civil partner, parent, sibling, child over 16 or carer. If the caller is in the UK, access to the service is completely free.

  • 24/7 unlimited access to a Bereavement Counselling helpline
  • Up to four face-to-face, or structured telephone sessions, with a qualified bereavement counsellor at a convenient location close to home or work
  • Practical advice on areas such as self-help, charities and other support groups
  • Confidential advice accredited by the British Association for Counselling and Psychotherapy (BACP)
  • Immediate family members can also access this support service

How To Access?

If you need to make use of this service, you can call 0800 912 0826 at any time, day or night.

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Bereavement Counselling

Canada Life Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

Canada Life International Limited and CLI Institutional Limited are Isle of Man registered companies authorised and regulated by the Isle of Man Financial Services Authority.

Canada Life International Assurance (Ireland) DAC is authorised and regulated by the Central Bank of Ireland.

Stonehaven UK Limited and MGM Advantage Life Limited, trading as Canada Life, are subsidiaries of The Canada Life Group (U.K.) Limited. Stonehaven UK Ltd is authorised and regulated by the Financial Conduct Authority. MGM Advantage Life Limited is authorised and regulated by the Financial Conduct Authority.