Letting us know about a change in your circumstances

Life rarely stands still, and we understand that sometimes your circumstances will change. These changes could have an impact on your mortgage, so it’s important that you let us know by contacting our Customer Services Team.

These changes could include:

  • Someone moving in with you
  • Adding someone to the title deeds
  • Moving into long term care
  • Moving house, or downsizing
  • Death or bereavement
  • Divorce
  • Disability or requiring additional support

Our Customer Services Team are on hand to support you and are able to discuss the next steps and potential options with you.

You can contact us in the following ways:

  • Call: 0800 068 0212
  • Email: hf-customers@canadalife.co.uk
  • Post: Customers Services Team, Canada Life, 110 Cannon Street, London, EC4N 6EU

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Canada Life Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

Canada Life International Limited and CLI Institutional Limited are Isle of Man registered companies authorised and regulated by the Isle of Man Financial Services Authority.

Canada Life International Assurance (Ireland) DAC is authorised and regulated by the Central Bank of Ireland.

Stonehaven UK Limited and MGM Advantage Life Limited, trading as Canada Life, are subsidiaries of The Canada Life Group (U.K.) Limited. Stonehaven UK Ltd is authorised and regulated by the Financial Conduct Authority. MGM Advantage Life Limited is authorised and regulated by the Financial Conduct Authority.