Adviser support
Find answers to commonly asked questions, helpful links, tools and contact details.
Group Critical Illness
All our Group Critical Illness technical information in one place.
Find out how our Group Critical Illness policies work, including who can be covered, how to go on risk and what’s covered.
Group critical illness
What is Group critical illness
Benefit options
What earnings can be covered?
Cover for an individual who is not in the UK
When does cover stop for individuals?
When can cover start for a new employee?
Who can we insure?
How is the cost calculated?
What is needed to provide a quote?
Legal information
A guide to understanding your quotation
Cover for an individual who is absent from work
Exclusions pre-existing and related conditions
Definitions of the critical illnesses covered
What illnesses are covered?
What we expect of our customers
Guide to assuming risk for a policy
Support services
Employer claim form
Employee personal statement
Claims guide
When can the policy be cancelled?
Premium payments
Medical underwriting guide
Unavailable
Understanding your account - Unit rated
Guide to making changes to a policy
Adding an individual to the policy
Guide to the annual revision of a policy
Next steps
Technical support
A range of technical content and training materials to help you support your clients.
