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PersonalCare
Counselling, advice and family support
Feeling stressed? Struggling to sleep? Worried about money? All of us face challenges in our day-to-day lives. And it’s OK to ask for help if you need it. Our PersonalCare service provides 24/7 access to professional support, including counselling, advice and family support.
Features
Professional counselling
- 24/7 access to telephone support
- Up to four face-to-face or structured telephone counselling sessions per issue each year
- Help finding charities and support groups in your area
Advice and support
- Financial and legal advice from an independent consultant
- Guidance on a range of issues including debt, buying your first home, tax and divorce
- Help with finding childcare and eldercare
- 8000+ articles and podcasts covering family, health, life, money and work
Who can use the service?
This service is free to use for our Life plus Critical Illness customers.
Counselling or advice
If you are a Life Insurance customer get in touch if you want to receive Bereavement Counselling or access our Probate helpline. Call 0800 069 8860.
If you are a Life plus Critical Illness customer get in touch if you want to access PersonalCare, receive Bereavement Counselling or access our Probate Helpline. Call 0808 164 3078.
Please have your policy number to hand.
Download the App
Already a have a Life plus Critical Illness policy? Download the LifeWorks app from the Apple App Store or Google Play by searching for 'LifeWorks'. You’ll need the registration code and policy number we sent you with your welcome pack.
Also worth knowing
Key documents
Life Insurance plus Critical Illness cover
Explore the benefits of our cover.
The Canada Life App
Explore the rewards available with your policy.
Our support services
We offer a wide range of support services with all our policies. Learn more about the support we provide.
Bereavement Counselling
24/7 bereavement support
Probate Helpline
Professional advice from probate experts
Second Medical Opinion
Second opinions from leading consultants
Personal Nurse Service
Emotional and practical support
The Canada Life App
1000+ rewards – on us
Next steps
Need an adviser?
Get a tailored quote for our products from a financial adviser. To find one, visit Unbiased.
Customer support
Find answers to commonly asked questions, helpful links, tools and contact details.
