Important information

Please be aware that there will be a temporary disruption in our web services. This is due to necessary maintenance work that will be taking place from Friday 1st December until 12:00 on Saturday 2nd December.

Thank you for your patience and we apologise for any inconvenience caused.

PersonalCare

Counselling, advice and family support

Feeling stressed? Struggling to sleep? Worried about money? All of us face challenges in our day-to-day lives. And it’s OK to ask for help if you need it. Our PersonalCare service provides 24/7 access to professional support, including counselling, advice and family support.

Features

Professional counselling

24/7 access to telephone support
Up to four face-to-face or structured telephone counselling sessions per issue each year
Help finding charities and support groups in your area

Advice and support

Financial and legal advice from an independent consultant
Guidance on a range of issues including debt, buying your first home, tax and divorce
Help with finding childcare and eldercare
8000+ articles and podcasts covering family, health, life, money and work

Who can use the service?

This service is free to use for our Life plus Critical Illness customers.

Counselling or advice

If you are a Life Insurance customer get in touch if you want to receive Bereavement Counselling or access our Probate helpline. Call 0800 069 8860.

If you are a Life plus Critical Illness customer get in touch if you want to access PersonalCare, receive Bereavement Counselling or access our Probate Helpline. Call 0808 164 3078.

Please have your policy number to hand.

Download the App

Already a have a Life plus Critical Illness policy? Download the LifeWorks app from the Apple App Store or Google Play by searching for 'LifeWorks'. You’ll need the registration code and policy number we sent you with your welcome pack.