Important information

Please be aware that there will be a temporary disruption in our web services. This is due to necessary maintenance work that will be taking place from Friday 1st December until 12:00 on Saturday 2nd December. 

Thank you for your patience and we apologise for any inconvenience caused.


Counselling, advice and family support

Feeling stressed? Struggling to sleep? Worried about money? All of us face challenges in our day-to-day lives. And it’s OK to ask for help if you need it. Our PersonalCare service provides 24/7 access to professional support, including counselling, advice and family support.


Professional counselling

  • 24/7 access to telephone support
  • Up to four face-to-face or structured telephone counselling sessions per issue each year
  • Help finding charities and support groups in your area

Advice and support

  • Financial and legal advice from an independent consultant
  • Guidance on a range of issues including debt, buying your first home, tax and divorce
  • Help with finding childcare and eldercare
  • 8000+ articles and podcasts covering family, health, life, money and work

Who can use the service?

This service is free to use for our Life plus Critical Illness customers.

Counselling or advice

If you are a Life Insurance customer get in touch if you want to receive Bereavement Counselling or access our Probate helpline. Call 0800 069 8860.

If you are a Life plus Critical Illness customer get in touch if you want to access PersonalCare, receive Bereavement Counselling or access our Probate Helpline. Call 0808 164 3078.

Please have your policy number to hand.

Download the App

Already a have a Life plus Critical Illness policy? Download the LifeWorks app from the Apple App Store or Google Play by searching for 'LifeWorks'. You’ll need the registration code and policy number we sent you with your welcome pack.

Get in touch

Call customer services

0345 606 0708

or send an email

Monday – Friday 9am to 5pm


Contact our claims team

send an email

Also worth knowing

Key documents

Life Insurance plus Critical Illness cover
Explore the benefits of our cover.

Our support services

We offer a wide range of support services with all our policies. Learn more about the support we provide.

Bereavement Counselling

24/7 bereavement support

Learn more

Probate Helpline

Professional advice from probate experts

Learn more

Second Medical Opinion

Second opinions from leading consultants

Learn more

Personal Nurse Service

Emotional and practical support

Learn more

The Canada Life App

1000+ rewards – on us

Learn more

These services are complimentary, non-contractual benefits which can be altered or withdrawn at any time.

Next steps

Need an adviser?

Get a tailored quote for our products from a financial adviser. To find one, visit Unbiased.

Find a Financial Adviser

Customer support

Find answers to commonly asked questions, helpful links, tools and contact details.

Customer support

Get in touch

Call customer services

0345 606 0708

or send an email

Monday – Friday 9am to 5pm

Other contacts