Canada Life, the UK’s leading provider of group insurance, has today launched WeCare for all existing and future Group Income Protection customers. This follows the successful launch of the virtual support service for Canada Life’s CLASS customers in November 2020. WeCare will now be available to both employees and their family members, whether they are insured under a policy or not.
The pace of change in the way people choose to access support services has accelerated. More than half of people (57%) working from home used a support service during the first lockdown, increasing to 58% during the current lockdown. In fact research shows that over the last year 44% of the UK population have had at least one virtual medical appointment.
The virtual support service includes online GP consultations, second medical opinion services, smoking cessation support, mental health support, life event counselling, burnout prevention, diet support and fitness plans. Canada Life has also taken steps to enhance WeCare through the addition of legal and financial wellbeing support.
Dan Crook, Protection Sales Director, Canada Life, comments: “Having seen such high utilisation and positive feedback from our CLASS customers last year, we’re delighted to extend WeCare to our portfolio of Group Income Protection customers. This launch means that over 450,000 employees and their families will now have access to our extensive range of high-quality health and wellbeing services. We have focused on making the app as straightforward as possible as we know that’s what people want. By concentrating on quality not quantity, we have added some much-needed simplicity to accessing vital services which can transform lives.
“Alongside this, knowing the toll that has been inflicted on society over the last year and the uncertain future ahead of us, we felt it was essential to build legal and financial support into the WeCare services. Ultimately, we want our services to be useful and supportive if the worst should happen, but we also want to help people improve their daily wellbeing. This has been the driving force behind the blend of wellbeing solutions, clinical and mental health support that WeCare will now provide to all our customers, their employees and their families.”
- This research was conducted by Opinium between 19th and 21st January 2021 with a sample of 2000 adults, of which the questions were asked to 592 UK adults that are full time workers who now work from home because of the pandemic.