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We've been voted number 1 for service - again!

  • Voted 1st for service in six out of ten categories
  • Level Term Critical Illness awarded 5 Star rating
  • Level Term Life Insurance awarded 5 Star rating


We’re delighted our focus on excellent service to advisers and customers has been recognised by Defaqto for the second year running. We’ve been voted 1st for service in six out of ten categories in the Defaqto ‘Protection service review’, February 2019. We also took the second position in a further two categories.


Defaqto’s survey of ‘Best performing protection providers’ measures service standards in ten categories. These range from Existing Business Administration and New Business Processing to Product Design and Underwriting Services, four sectors in which we topped the poll.


At the same time, our upgraded Life Insurance and Life Insurance plus Critical Illness policies have both been awarded 5 Star ratings for their level term products. Find all our Awards, Reviews and Claims stats here.


Jon Ford, Director of Individual Protection says:

“We would like to thank advisers for their vote of confidence in us and our desire to provide quality products at a competitive price. We’re delighted our effort to keep customers in control with our online application journey, and to be as easy to do business with as possible, has been recognised by advisers and look forward to working with them in 2019 and beyond.”