Adviser support
Find answers to commonly asked questions, helpful links, tools and contact details.
Flexible benefits
All our Flexible benefits technical information in one place.
Find out how our Flexible Benefit policies work, including who can be covered, how to go on risk and what’s covered.
Some of the links may be missing as we make updates. We are working hard to get these online as soon as possible. Thank you for your patience.
Flexible benefits
What are flexible benefits?
How do flexible benefit plans work?
Who can we offer flexible benefits to?
What flexible benefits can we offer?
Benefits which can be insured
Benefit selections and increases allowed
Life events
Requirements once flexible benefits have been selected
Voluntary life benefits
What we need to provide a flexible benefits quotation
Limitations and exclusions
Implementation process
Promotion of flexible benefits
Support services
Life claims guide
Critical illness claims guide
Premium payments
When can the policy be cancelled?
Adding new members and cover ceasing
Making changes to a flexible benefits policy
Next steps
Technical support
A range of technical content and training materials to help you support your clients.
