Support my client

We can update you on the status of your client's application over the phone. Visit our contact us page to find the phone number you need and we’ll be able to help.

For a valuation of your client’s policy, please call us on one of the numbers below. Our lines are open Monday to Friday, 9am - 5pm.

For policies starting with ‘0001’ or AP
Worthing customer services: 0800 032 7690

Onshore investments
Potters Bar customer services on 0345 606 0708 or +44 1707 651 12

Canada Life International
Isle of Man customer services on +44 1624 820 200

Need further assistance?
Go to our Contact Us page.

To switch funds for onshore products, complete our switch fund form and email a scanned copy to us at customer.services@canadalife.co.uk

Alternatively, you can post the form to us at:
Canada Life Limited
Canada Life Place
Potters Bar
Hertfordshire
EN6 5BA

See our list of available funds you can switch into.

To switch funds for offshore products, download this form and send to us at dealing@canadalifeint.com

Alternatively, you can post the form to us at:
Canada Life International
Canada Life House
Isle of Man Business Park
Douglas
Isle of Man
IM2 2QJ

See our list of available funds you can switch into.

Sometimes your client's payments change because they've received a new tax code from HMRC. If they think this might be the case, your client should contact HMRC on 0300 200 3300 or visit hmrc.go.uk

If their tax code hasn't changed but their income has decreased, please get in touch by phone or email and we'll be happy to help.

Policies starting with MGM-P or AP
Call us on 0800 032 7690 (Monday to Friday, 9am -5pm) with your client's policy number to hand, or email us at customers.ra@canadalife.co.uk

All other annuities and pensions
Call us on 0345 606 0708 (Monday to Friday, 9am -5pm) with your client's policy number to hand, or email us at customer.services@canadalife.co.uk

To find out what tax code we have for your client, please get in touch with us using the details below and we'll be happy to help.

Policies beginning with MGM-P or AP
Call us on 0800 032 7690 (Monday to Friday, 9am -5pm) with your client's policy number to hand, or email us at customers.ra@canadalife.co.uk

All other annuities and pensions
Call us on 0345 606 0708 (Monday to Friday, 9am -5pm) with your client's policy number to hand, or email us at customer.services@canadalife.co.uk

Do we have the wrong tax code?
If you think your client's tax code is incorrect, your client will need to speak to HMRC for more assistance on 0300 200 3300 or visit www.hmrc.gov.uk