Make a claim, switch or withdraw funds, check your tax code and more.
For polices starting with '20' followed by 6 digits:
Tel: 0345 606 0708
Lines are open 9am to 5pm, Monday to Friday.
All other Individual and Group Protection policies:
Tel: +44 345 223 8000
Visit the fund centre to see which alternative funds are available. Then complete the Fund switch form and post it to us.
If you have any questions, get in touch by phone or email. Lines are open 9am to 5pm, Monday to Friday.
For UK investment products:
Fund switch form
Canada Life LimitedCanada Life PlacePotters BarHertfordshireEN6 5BA
For pension products:
Tel: 0800 032 7690
The Retirement Account fund switch form
Canada LifePO Box 4993WorthingBN99 3HH
For Canada Life International investment products:
Tel:+44 1624 820 200
Canada Life International fund switch form
Canada Life International Isle of ManCanada Life HouseIsle of Man Business ParkDouglasIsle of ManIM2 2QJ
If you have an investment product with us you’ll need to complete a form to withdraw funds or make a full surrender. To get the right form for your policy, call or email us quoting your policy number.
Once you’ve completed your form, return to us by post to:
Customer ServicesCanada Life LimitedCanada Life PlacePotters BarHertfordshireEN6 5BA
If you'd like to top-up an existing investment, call or email us and we’ll be happy to help. You’ll need to have your policy number ready.
Get in touch and we’ll check the Tax Code we have for you.
Annuity/pension policies that start with 0001, MGM-P or AP:
All other annuities and pensions:
Tel: 0345 606 0708
If you think your Tax Code is incorrect, you’ll need to call HMRC on 0300 200 3300 or visit hmrc.gov.uk
The most common reason is because your Tax Code has changed. If you think this might be the case, call HMRC on 0300 200 3300 or visit hmrc.gov.uk
If your Tax Code hasn’t changed, get in touch with us by phone or email and we’ll be happy to help:
For Annuity/pension policies that start with 0001, MGM-P or AP:
For all other annuities and pensions:
If you think you’re paying too much tax, then your Tax Code may be incorrect. Please call HMRC on 0300 200 3300 or visit hmrc.gov.uk to check your Tax Code.
If HMRC change your Tax Code, we’ll automatically apply the new code to your payments and adjust them if needed.
Change your address or bank details. Or, tell us a policyholder has passed away.
Find out who to get in touch with when discussing your product or policy.
Explore all our available funds. See our price lists, fund performance, factsheets and more.