Manage my account

Individual Protection:

For polices starting with '20' followed by 6 digits:

Tel: 0345 606 0708

Lines are open 9am to 5pm, Monday to Friday.

Email: customer.services@canadalife.co.uk

Group Protection policies:

Tel: +44 345 223 8000

Lines are open 9am to 5pm, Monday to Friday.

Email: groupcsc@canadalife.co.uk

Whole of Life policies:

Tel: +44 1624 820 200

Lines are open 9am to 5pm, Monday to Friday.

Email: protection@canadalifeint.com

Visit the fund centre to see which alternative funds are available. Then complete the Fund switch form and post it to us.

If you have any questions, get in touch by phone or email. Lines are open 9am to 5pm, Monday to Friday.

For UK investment products:

Tel: 0345 606 0708

customer.services@canadalife.co.uk

Fund switch form

Canada Life Limited
Canada Life Place
Potters Bar
Hertfordshire
EN6 5BA

For pension products:

Tel: 0800 032 7690

customers.ra@canadalife.co.uk.

The Retirement Account fund switch form

Canada Life
PO Box 288
Uckfield
TN22 1PH

For Canada Life International investment products:

Tel:+44 1624 820 200

Email: customerconnecthub@canadalifeint.com

Canada Life International fund switch form

Canada Life International Isle of Man
Canada Life House
Isle of Man Business Park
Douglas
Isle of Man
IM2 2QJ

Onshore Investment policies:

If you have an investment product with us you’ll need to complete a form to withdraw funds or make a full surrender. To get the right form for your policy, call or email us quoting your policy number.

Tel: 0345 606 0708

Lines are open 9am to 5pm, Monday to Friday.

customer.services@canadalife.co.uk

Once you’ve completed your form, return to us by post to:

Customer Services
Canada Life Limited
Canada Life Place
Potters Bar
Hertfordshire
EN6 5BA

Offshore Investment policies:

Tel: +44 1624 820 200

Lines are open 9am to 5pm, Monday to Friday.

Email: customerconnecthub@canadalifeint.com

If you'd like to top-up an existing investment, call or email us and we’ll be happy to help. You’ll need to have your policy number ready.

Onshore Investment policies:

Tel: 0345 606 0708

Lines are open 9am to 5pm, Monday to Friday.

customer.services@canadalife.co.uk

Offshore Investment policies:

Tel: +44 1624 820 200

Lines are open 9am to 5pm, Monday to Friday.

Email: customerconnecthub@canadalifeint.com

Get in touch and we’ll check the Tax Code we have for you.

Pension policies that are four digits long:

Tel: 0800 032 7690

Lines are open 9am to 5pm, Monday to Friday.

customers.ra@canadalife.co.uk

All other annuities and pensions:

Tel:  0345 606 0708

Lines are open 9am to 5pm, Monday to Friday.

customer.services@canadalife.co.uk

If you think your Tax Code is incorrect, you’ll need to call HMRC on 0300 200 3300 or visit hmrc.gov.uk

The most common reason is because your Tax Code has changed. If you think this might be the case, call HMRC on 0300 200 3300 or visit hmrc.gov.uk

If your Tax Code hasn’t changed, get in touch with us by phone or email and we’ll be happy to help:

Pension policies that are four digits long: 

Tel: 0800 032 7690

Lines are open 9am to 5pm, Monday to Friday.

customers.ra@canadalife.co.uk

For all other annuities and pensions:

Tel: 0345 606 0708

Lines are open 9am to 5pm, Monday to Friday.

customer.services@canadalife.co.uk

If you think you’re paying too much tax, then your Tax Code may be incorrect.  Please call HMRC on 0300 200 3300 or visit hmrc.gov.uk to check your Tax Code.

If HMRC change your Tax Code, we’ll automatically apply the new code to your payments and adjust them if needed.