EmployeeCare


Employee Assistance Programme - 24/7 Helpline and Online Support

EmployeeCare is offered as part of our Group Income Protection product. EmployeeCare provides confidential telephone and face-to-face counselling, as well as support with everyday matters such as finding childcare or eldercare, legal issues and debt management. It is an Employee Assistance Programme (EAP) which is free for employees to use.

EmployeeCare provides confidential telephone and face-to-face counselling, as well as support with everyday matters such as finding childcare or eldercare, legal issues and debt management.

All UK-based employees of employers that have taken out a Group Income Protection policy with us can access EmployeeCare. This is regardless of whether they are covered by the policy or not.

Confidential Counselling

  • Unlimited 24/7 access to telephone support
  • Up to four face-to-face or structured telephone counselling sessions in a year for each issue

Work Life Services

  • Financial and legal telephone advice from an independent consultant
  • Guidance on a range of everyday issues like debt, buying your first home, tax and divorce

EmployeeCare Website and App

  • Online employee support service designed to help maintain a work/life balance including advice on mental wellbeing, lifestyle, family support and money issues
  • Mobile app with access to helpful articles and podcasts on wellbeing and health
  • Contact a Work Life consultant for support on any issue

If you want to make use of this service, you can call free 0800 917 9330 any time, day or night. You will be asked which company you work for. 

To access EmployeeCare Online, visit www.myemployeecare.com. Enter the username 72221 and the password employeecare to access the website.

You can also download the mobile app from the Apple App or Google Play stores. Simply search 'Lifeworks' and look for the LifeWorks logo. Enter the username 72221 and the password employeecare to access the app.

visit www.myemployeecare.com

Telephone

Any questions? Contact our Customer Service Centre.

0345 223 8000

groupcsc@canadalife.co.uk

Canada Life Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

Canada Life International Limited and CLI Institutional Limited are Isle of Man registered companies authorised and regulated by the Isle of Man Financial Services Authority.

Canada Life International Assurance (Ireland) DAC is authorised and regulated by the Central Bank of Ireland.