Canada Life has appointed David Sutton as its’ new Customer Services Director, replacing Tracy Woodward who moves across to take up the role of Director of Compliance and Regulatory Affairs.
David was previously Head of Business Management (COO office) and has been appointed following a thorough internal and external search. He has been with Canada Life for 22 years in a variety of roles across operations, change strategy and wealth, and lives on the Isle of Man.
Caroline Dibbs, Chief Operating Officer, Canada Life UK said:
“David’s passion for and commitment to providing outstanding customer service to advisers and our customers shone through during the recruitment process. His broad experience of our business and knowledge of the markets in which we operate will prove invaluable in leading our teams to deliver great outcomes for our customers.”
David Sutton, Customer Services Director, Canada Life commented:
“This is an exciting time to take on a new challenge. We already know delivering a great customer experience is a vital and key differentiator in our markets. With our sights on The Consumer Duty, which is only months away, delivering great customer outcomes becomes more of a focus, and will also ensure those values and outcomes become embedded in our culture.”
Tracy moves into the role of Director of Compliance and Regulatory Affairs, and is responsible for relationships with the UK regulators. Tracy’s appointment follows a thorough internal and external search process following the departure of Steve Cameron in December 2022.
Press enquiries should be directed to:
Paul Keeble, Canada Life, 07833 085387, Paul.Keeble@canadalife.co.uk
Notes to editors:
- Dave has been with Canada Life for 22 years in a variety of roles across Operations, Change, Strategy and Wealth.
- Tracy, a qualified accountant and currently Customer Services Director for our UK Division, joined Canada Life in 1998. Tracy has had a very successful, wide-ranging career working across different business areas, completing the European talent development programme and leading a number of programmes that have achieved improved risk and control environments.
About Canada Life:
Canada Life is part of a group of companies controlled by Great-West Lifeco Inc., a diversified financial services holding company headquartered in Winnipeg, Canada. Through its subsidiary companies, Lifeco has operations in Canada, the United States, and Europe. Great-West Lifeco and its insurance subsidiaries have received strong ratings from major rating agencies. Great-West Lifeco has over 30 million customers worldwide and £1.341 trillion assets under administration (as at 31.12.21).
Canada Life Limited began operations in the United Kingdom in 1903 and looks after the retirement, investment and protection needs of individuals and companies alike.
Canada Life Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Registered in England and Wales no. 973271. Registered office: Canada Life Place, Potters Bar, Hertfordshire EN6 5BA. Canada Life Platform Limited, trading as Canada Life, is a subsidiary of The Canada Life Group (UK) Limited, and is authorised and regulated by the Financial Conduct Authority. Registered in England and Wales no. 8395855. Registered office: Canada Life Place, Potters Bar, Hertfordshire EN6 5BA.
Stonehaven UK Limited, trading as Canada Life, is a subsidiary of The Canada Life Group (U.K.) Limited. Authorised and regulated by the Financial Conduct Authority. Registered in England and Wales. Registered number: 05487702. Registered office: Canada Life Place, Potters Bar, Hertfordshire, EN6 5BA.