Where should I send the claim documents?

You can send us the forms by email or post to: <a href="mailto:ciclaims@canadalife.co.uk">ciclaims@canadalife.co.uk</a> Critical Illness Claims Canada Life Ltd PO Box 358 Potters Bar Hertfordshire EN6 5XN

Who can sign the claim form and personal statement?

The employer should complete the claim form. The personal statement is split into two sections. The first section needs to be completed by the employee, and the second section needs to be completed by the claimant (if different from the employee)

Who will receive the claim payment?

We’ll make a payment to your employee’s bank account even if the claim is for their partner or child.

Group Critical Illness

Support your employees when they’re unwell

We’ll make a tax-free payment to your employee if they’re diagnosed with one of the defined illnesses, have undergone one of the surgical procedures, or circumstances mean that the definition of an insured illness covered by the policy is met. With our cover, your employees can focus on getting better without worrying about their household or medical bills.

Make a claim

Our step-by-step guide to making a Group Critical Illness claim.

Before you begin

If the claim is for a partner or child, make sure you have the following documents to hand and send them in with your completed claim form.

An original marriage certificate or civil partner document from your employee’s partner
An original birth certificate or legal adoption certificate from your employee’s dependants

We’ll return original certificates by recorded delivery within three working days.

1. Fill out a claim form

Download, complete and return the following forms. You’ll also need to send us any supporting medical information that could help us assess the claim (e.g. doctor’s letters, test results or hospital discharge letters).

Claim form completed by the employer

Personal statement completed by the employee or partner making the claim

You can send your claim form by email or post:

ciclaims@canadalife.co.uk

Critical Illness Claims
Canada Life Ltd
PO Box 358
Potters Bar
Hertfordshire
EN6 5XN

2. We’ll review your claim

Once we receive your claim, we’ll review it and keep you updated on our progress. We’ll get in touch if we need anything else.

3. Get a decision

We'll aim to give you a decision as soon as possible. If we approve your claim, we'll make a payment to your employee's bank account.

If we don't approve the claim, we'll tell you why and let you know how to appeal.

*These services are available for employees claiming under a Group Critical Illness policy, or the employee’s spouse/partner making a critical illness claim on the policy, or an immediate family caregiver providing care for the employee, spouse, partner, or child. The services cannot directly support anyone under the age of 18. These services are non-contractual benefits provided through Canada Life and can be altered or withdrawn at any time.

Critical Illness Care

Specialist Cancer Care offers dedicated support from a Cancer Nurse Specialist and up to three additional clinician sessions from a team of cancer specialists to support employees or an eligible loved one* from diagnosis, through treatment and beyond.

Our Personal Nurse Service offers clinical, emotional, and practical support from a specialist nurse for all other types of critical conditions.

Find out more