Get in touch
Call customer services
0345 223 8000
Monday – Friday 9am to 5pm
Our step-by-step guide to making a Group Critical Illness claim.
If the claim is for a partner or child, make sure you have the following documents to hand and send them in with your completed claim form.
We’ll return original certificates by recorded delivery within three working days.
Download, complete and return the following forms. You’ll also need to send us any supporting medical information that could help us assess the claim (e.g. doctor’s letters, test results or hospital discharge letters).
Claim form completed by the employer
Personal statement completed by the employee or partner making the claim
You can send your claim form by email or post:
Critical Illness Claims
Canada Life Ltd
Canada Life Place
Once we receive your claim, we’ll review it and keep you updated on our progress. We’ll get in touch if we need anything else.
We'll aim to give you a decision as soon as possible. If we approve your claim, we'll make a payment to your employee's bank account.
If we don't approve the claim, we'll tell you why and let you know how to appeal.