Workplace Protection Group Critical Illness 1360X784

Group Critical Illness

Support your employees when they’re unwell

Make a claim

Our step-by-step guide to making a Group Critical Illness claim.

Before you begin

If the claim is for a partner or child, make sure you have the following documents to hand and send them in with your completed claim form.

  • An original marriage certificate or civil partner document from your employee’s partner
  • An original birth certificate or legal adoption certificate from your employee’s dependants

We’ll return original certificates by recorded delivery within three working days.

1. Fill out a claim form

Download, complete and return the following forms. You’ll also need to send us any supporting medical information that could help us assess the claim (e.g. doctor’s letters, test results or hospital discharge letters).

Claim form completed by the employer

Personal statement completed by the employee or partner making the claim

You can send your claim form by email or post:

ciclaims@canadalife.co.uk

Critical Illness Claims
Canada Life Ltd
3 Rivergate
Temple Quay
Bristol
BS1 6ER

2. We’ll review your claim

Once we receive your claim, we’ll review it and keep you updated on our progress. We’ll get in touch if we need anything else.

3. Get a decision

We’ll aim to give you a decision within five working days. If we approve your claim, we’ll make a payment to your employee’s bank account.

If we don’t approve the claim, we’ll tell you why and let you know how to appeal.

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Get in touch

Call customer services

0345 223 8000

or send an email

Monday – Friday 9am to 5pm

Other contacts

Additional information

Things you need to know

Next steps

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Get in touch

Call customer services

0345 223 8000

or send an email

Monday – Friday 9am to 5pm

Other contacts