Individual Protection Life Insurance 1360X784

Life Insurance

Financial support when it matters

Make a claim

A step-by-step guide to making a Life Insurance claim

Before you begin

Make sure you have the following information to hand if it’s available:

  • Name of deceased
  • Your relationship to them
  • Cause of death
  • Policy number (if you know it)

1. Start your claim

You can start your claim in one of the following ways:

Call us on 0345 606 0708

Monday to Friday, 9.00am to 5.00pm

Email us at: individualprotectionclaims@canadalife.co.uk

2. We’ll review your claim

Once we receive your claim, we’ll review it and keep you updated on our progress. Just so you’re aware, we’ll usually need you to send us the original death certificate, which we’ll send back to you. We may also need other legal or medical documents, but we’ll get in touch so that you know what to send us.

3. Get a decision

We’ll aim to give you a decision as quickly as we can. If we approve your claim, we’ll make a payment to the nominated account (usually the person making a claim).

If we don’t approve the claim, we’ll tell you why and let you know how to appeal.

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Need an adviser?

Get a tailored quote for this product from a financial adviser. To find one, visit Unbiased.

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Get in touch

Call customer services

0345 606 0708

or send an email

Monday – Friday 9am to 5pm

 

Contact sales

ipp.sales@canadalife.co.uk

Other contacts

Support services

Bereavement Counselling

24/7 emotional support to help you cope with the loss of any friends, family or loved ones.

Bereavement Counselling

Probate Helpline

Get expert support and guidance on disputes validity of wills, power of attorney and obtaining probate.

Probate Helpline

Personal Nurse Adviser

Practical and emotional support if you’re diagnosed with a terminal illness.

Personal Nurse Service

Next steps

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Customer support

Find answers to commonly asked questions, helpful links, tools and contact details.

Customer support
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Need an adviser?

Get a tailored quote for our products from a financial adviser. To find one, visit Unbiased.

Find an adviser
Ctas Default Product At A Glance Contact Us CTA 864X480

Get in touch

Call customer services

0345 606 0708

or send an email

Monday – Friday 9am to 5pm

Other contacts