Where should I send the claim form?

You can send us the form by email or post to: <a href="mailto:ipclaims@canadalife.co.uk">ipclaims@canadalife.co.uk</a> IP Claims Management Services Canada Life Limited Canada Life Place Potters Bar Hertfordshire EN6 5BA

When should I make the claim?

You should make your claim eight weeks before the end of the deferred period. You’ll find your deferred period on your policy documents. Give us a call if you’re unsure.

Who will receive the claim payment?

We’ll make a payment to you, the employer, so that you can pay your employee though your normal payroll system.

Group Income Protection

Protect your business from long-term illness and injury

Our cover provides financial and rehabilitation support if an employee is unable to work because of a long-term illness or injury. We’ll pay you a percentage of their salary when they’re off sick, and we’ll help them return to work when they’re better.

Make a claim

Our step-by-step guide to making a Group Income Protection claim.

Before you begin

Make sure you have the following documents to hand and send them to us with your completed claim form:

Hospital discharge letters
Letters from treating doctors or specialists
Test results
Correspondence from the employee’s GP
Occupational health reports
GP fit notes (or Statement of Fitness for Work)

1. Fill out a claim form

Download, complete and return the claim form. Please send this to us with any medical information eight weeks before the end of your policy’s deferred period.

Download claim form

We’ll assess the claim as soon as we’ve received the employer and employee sections of the form. Although we’ve included both sections in the same document, your employee should send their section and supporting medical information separately.

You can send your claim form by email or post:

ipclaims@canadalife.co.uk

IP Claims Management Services
Canada Life Limited
Canada Life Place
Potters Bar
Hertfordshire
EN6 5BA

2. We’ll review your claim

Once we receive your claim, we’ll review it and keep you updated on our progress. We’ll get in touch if we need anything else.

3. Get a decision

We’ll aim to give you a decision as soon as possible. If we approve your claim, we’ll pay you so that you can make a payment to your employee through your normal payroll system.

If we don’t approve the claim, we’ll tell you why and let you know how to appeal. If we believe rehabilitation is appropriate, our rehabilitation team will draft a return to work plan to help support your employee back into the workplace.