Workplace Protection Group Income Protection 1360X784

Group Income Protection

Protect your business from long-term illness and injury

Make a claim

Our step-by-step guide to making a Group Income Protection claim.

Before you begin

Make sure you have the following documents to hand and send them to us with your completed claim form:

  • Hospital discharge letters
  • Letters from treating doctors or specialists
  • Test results
  • Correspondence from the employee’s GP
  • Occupational health reports
  • GP fit notes (or Statement of Fitness for Work)

1. Fill out a claim form

Download, complete and return the claim form. Please send this to us with any medical information eight weeks before the end of your policy’s deferred period.

Download claim form

We’ll assess the claim as soon as we’ve received the employer and employee sections of the form. Although we’ve included both sections in the same document, your employee should send their section and supporting medical information separately.

You can send your claim form by email or post:

IP Claims Management Services
Canada Life Limited
Canada Life Place
Potters Bar

2. We’ll review your claim

Once we receive your claim, we’ll review it and keep you updated on our progress. We’ll get in touch if we need anything else.

3. Get a decision

We’ll aim to give you a decision as soon as possible. If we approve your claim, we’ll pay you so that you can make a payment to your employee through your normal payroll system.

If we don’t approve the claim, we’ll tell you why and let you know how to appeal. If we believe rehabilitation is appropriate, our rehabilitation team will draft a return to work plan to help support your employee back into the workplace.

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Get in touch

Call customer services

0117 916 4469

or send an email

Monday – Friday 9am to 5pm

Other contacts

Additional information

Things you need to know

Next steps

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Get in touch

Call customer services

0345 223 8000

or send an email

Monday – Friday 9am to 5pm

Other contacts