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Monday – Friday 9am to 5pm
Our step-by-step guide to making a Group Income Protection claim.
Make sure you have the following documents to hand and send them to us with your completed claim form:
Download, complete and return the claim form. Please send this to us with any medical information eight weeks before the end of your policy’s deferred period.
We’ll assess the claim as soon as we’ve received the employer and employee sections of the form. Although we’ve included both sections in the same document, your employee should send their section and supporting medical information separately.
You can send your claim form by email or post:
IP Claims Management Services
Canada Life Limited
Canada Life Place
Once we receive your claim, we’ll review it and keep you updated on our progress. We’ll get in touch if we need anything else.
We’ll aim to give you a decision as soon as possible. If we approve your claim, we’ll pay you so that you can make a payment to your employee through your normal payroll system.
If we don’t approve the claim, we’ll tell you why and let you know how to appeal. If we believe rehabilitation is appropriate, our rehabilitation team will draft a return to work plan to help support your employee back into the workplace.